Shipping policy
Order Processing
All Island Natural products are handcrafted in small batches on Maui and packed with care.
Orders are typically processed within 2–4 business days. During busy periods or product launches, processing may take slightly longer. You will receive a confirmation email with tracking once your order has shipped.
Shipping Rate & Delivery Method
We offer two shipping options for U.S. orders:
- USPS Ground Advantage (7–14 days) — $9.95
- USPS Priority Mail (2–5 days) — $14.95
Please note: carrier delivery times are estimates and may be affected by weather, peak shipping periods, or service delays.
Local Pickup (Maui)
Local pickup is available for Maui customers who prefer to pick up directly rather than ship or visit the market.
Select Local Pickup at checkout. You’ll receive an email when your order is ready along with pickup instructions and scheduling details.
Most orders are ready within 24 hours (please allow up to 48 hours during busy periods).
Shipping From Hawaii
Because all orders ship from Maui, delivery may take slightly longer than mainland-based businesses. We appreciate your patience and are grateful for your support of small-batch island-made goods.
Warm Weather & Natural Products
Our products are made with natural ingredients and may soften in warm temperatures during transit. This does not affect product quality.
⚠️ Summer Heat Shipping Notice (June–August) Our natural skincare products are made with pure, minimally processed ingredients that are sensitive to heat. Whipped tallow balms may soften in transit during warm months, especially with ground shipping. If your product arrives softened, it is still perfectly safe — simply cool and rewhip (for balms) to restore texture.
For fastest delivery, we highly recommend Priority Mail. Once your package arrives, please bring it inside promptly to prevent softening in the summer heat.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. Island Natural is not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, refusal, or being unclaimed, we can reship it once a new shipping label is purchased, or issue a refund minus the original shipping cost (when applicable).
Lost or Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the outer box, packing materials, and the damaged item(s).
If your package is lost in transit (or marked delivered but not received), contact us as soon as possible and we’ll help you troubleshoot and file a carrier claim when applicable.
Contact: support@islandnaturalskincare.com