Refund policy

Returns

Due to the nature of handcrafted skincare products, we do not accept returns or exchanges. This helps us ensure every product we ship is fresh, safe, and handled with care.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we will make it right.

Please email us within 7 days of delivery at support@islandnaturalskincare.com with:

• Your order number

• A photo of the outer packaging and shipping label

• A photo of the product(s) showing the issue

Once reviewed, we will send a replacement or provide a refund/store credit, depending on the situation.

Scent Preference & Skin Sensitivities

We list ingredients carefully and encourage customers to review the ingredient list and patch test first. Because individual preferences and skin responses can vary, we are not able to accept returns for scent preference, changed mind, or personal skin reaction.

Sale Items

All sale/discounted items are final sale.

Need Help Choosing?

If you’re unsure which scent or product is right for you, please reach out before ordering at support@islandnaturalskincare.com — we’re happy to help.